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FAQs

FAQ
OEM/ODM FAQs
Push-pull Connector
Underwater connector
Coaxial Connector
Connector customization service
Quality control problem
Sample problem
Payment issues
Regular FAQ
OEM/ODM/OBM
Ask for customization
Ask for delivery
Ask for after-sales service
Inquiry about service items
Ask the product price
Ask about brand strength
Ask for samples
1
How about the minimum order value for OEM products?
MOCO connector considers the MOV and MOQ to be similar in some way, so we generally set the MOQ rather than MOV for OEM products. As a large-scale manufacturer, we need to utilize one or several production lines, adopt state-of-the-art technologies, and assign professional employees including senior technicians and skilled workers when we manufacture the OEM products. Throughout the whole process from raw materials purchase to delivery, the manpower and materials inputs are all indispensable. This requires us to set some limits for the OEM orders so as to prevent ourselves from suffering an economic loss.
2
How about the ODM service flow?
At MOCO connector, the ODM service extends across various phases that create a perfect and fully customized product. It includes various stages, from design to product engineering, prototyping, performance testing, to production. The whole ODM program stages require a prolonged engagement of different departments including design, R&D, and manufacturing department. We have formulated scientific and reasonable ODM processes that ensure the project can be completed on time and efficiently. In addition, we can provide customers with a detailed and direct-viewing flow chart, allowing you to understand the whole process at first sight.
3
How long it will take for ODM processing?
It takes a longer time to complete an ODM processing project than an OEM project since ODM processing requires more time to work out the design works. As the name suggests, ODM provides multiple designs for components or the whole product. After customers confirm the design sketches and the samples, then MOCO connector will start mass production immediately. As the requirements for product appearance and internal structure have become higher, the design cycles also occupy a relatively larger proportion of the whole production cycle.
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1
What are the exterior options for the B-Series?
diamond, square, circle, twill
2
How many locking methods are there for the B series?
Conventional push-pull self-locking, T2/T5 not self-locking, 3BT10, 2B/3BTX thread locking.
3
In what environment is the B series used?
Indoor, outdoor non-rain, temperature -40°C~+200°C
4
What is the service life of the P series?
1000 times of plugging and unplugging
5
How big is the company's smallest waterproof connector?Which series is it?
Currently, the company's smallest waterproof connector can be the M7, with 00Y and 00U series available.The U series is a multi-point positioning design, providing excellent stay resistance and blind insertion experience!
6
What are the advantages of fluorine rubber?
The viton is more acid and alkali resistant than the silicone rubber, and its oil resistance is the best one.
7
What is the difference between fluorine rubber sealing ring and silicone rubber sealing ring?
Silicone rubber sealing ring: both high temperature resistance (up to 300℃), and low temperature resistance (-100℃), is the best cold resistance, high temperature resistant rubber; and excellent electrical insulation, high thermal oxidation and ozone stability, high chemical inertia.Disadvantages are low strength, poor solvent resistance and poor acid and alkali resistance, more difficult to vulfide, the price is more expensive.
Fluorine rubber sealing ring: not afraid of acid and alkali, oil resistance is the best oil-resistant rubber, radiation resistance and high vacuum is excellent; is a comprehensive special synthetic rubber.The disadvantages are poor processivity, expensive price, poor cold resistance, low elasticity and air permeability.The use temperature under static seal is preferably limited to between about-26℃ and 282℃, and the most suitable temperature for use under dynamic seal is between-15℃ and 280℃, and the low temperature is up to-40℃.
8
How can you ensure that the cable components can reach the IP68 protection level?
We have a professional gas density detector, cable components will be water tight test before the factory, 100% full inspection.
9
What glue is the vinyl hit on the socket?How much temperature can it withstand?
It is the epoxy resin AB glue, which can be welded at 250° temperature, and the welding time is controlled at 3 to 5 seconds, in case the temperature is too long to affect the air tightness of the glue.
10
What kinds of socket filling glue?
White silicone-the best high temperature resistance, good yellow resistance, fast and easy to dry, moisture-proof, dust, corrosion, vibration release role,; transparent epoxy resin glue-good heat dissipation, high transparency,; black epoxy resin glue-both high temperature air tight and good;
11
What are the uncommon product models?
FFA.1S.650.CTA
ERA.1S.650.CTL
FAA.2S.675.CTA
ERA.2S.675.CTL
FFA.1E.650.CTAC45 ERC.1E.650.CTLZY FFA.1S.405 ERA.1S.405
12
Compatible-Can your connector work with the original?
Yes, our research and production is already compatible according to the size of the original product, and finally it will be tested before shipment.
13
What are the looks of the B series?
Diamond shapes, squares, circles, twill
14
What are the B-series locking methods?
Conventional push-pull self-locking, T2 / T5 no-self-locking, 3BT10,2B / 3BTX threaded locking.
15
What are the use environments for the B series?
Indoor, outdoor non-rain, temperature-40°C~ + 200°C.
16
What about the waterproof class of Series B?
The IP50, Z7, Z8, Z13 socket can reach IP68 after glue filling and the chassis, and the T6 + Z7 plug-in can reach IP64
17
What is the minimum opening size of the B series?
00B=M7*0.5
18
What are the cores of the B series?
00B-2,3,4,5;0B-2,3,4,5,6,7,9,13;1B-2,3,4,5,6,7,8,10,12,14,16;2B-2,3,4,5,6,7,8,10,12,14,16,18,19,26;3B-2,3,4,5,6,7,8,9,10,12,14,16,18,20,22,24,26,30。
19
What are the largest wire clips in the B series?
00B-3.2mm,0B-5.2mm,1B-7.2mm,2B-10.2mm,3B11mm
20
What are the existing pin core types in Series B?
Welding, PCB plate with straight needle / bending needle
21
How long is the service life of Series B?
Plug and pull up 5,000 times
22
B series common products and LEMO correspondence
FGG=T1,FAG=T2,FHG/FPG=T3,FNG=T4,FFG=T5,FEG=T6,JGG=T7,FWG=T9,EGG=Z1,ECG=Z2,EEG=Z3,PHG=Z4,ENG=Z5,EHG=Z6,HGG=Z7,HHG=Z8,PKG=Z9,PFG=Z10,EPG=Z11,EXG=Z12,HEG=Z13,RGJ=Z16
23
What is the material of series shell?
Coat H59 copper alloy, inner sleeve H62 copper alloy
24
What is the material of series B insulator?
Routine PPS, special requirements PEEK, coaxial PTFE (iron)
25
What is the B series shell plating process?
Case coated with regular pearl chrome / black chrome and can be gun color / nickel for special requirements
26
Can B series 2 cores pass 30A?
3B2 core, rated current single core 35A
27
What are the characteristics of the F series?
1) The protection level reaches IP68, compared with the B series, the F series can play a better waterproof effect;
2) The waterproof socket is a vacuum-sealed structure, suitable for equipment that requires airtightness; Z1/Z2/Z3 sockets are not waterproof
3) The F series adopts split type (six petals) locking shrapnel, and the half-moon ring is foolproof;
4) The opening sizes are 0F-M9, 1FZ1-M12, 1F/1.5F-M14, 2F-M16, 3F-M20, 4F-M32; 4,
28
Which manufacturers can the F series be compatible with?
Compatible with Fischer and ODU F series
29
What are the cores in the F series?
0F: 2,3,4,5,6,7,9,13 cores, 1F: 2,3,4,5,6,7,8,10,12,14 cores, 15F: 10,12,19 cores 2F: 2,4,5,8,9,16 cores 3F: 2,4,7,15 4F: 12 core 2F coaxial mix: 4 + 1,2F high pressure 4 core, 2F9 core (8*0.9mm+1*1.3mm)
30
What is the line diameter range of the F series?
0F:3~5mm 1F:3-6mm 15F:5~6mm 2F:5~7.7mm 3F:6~7mm
31
What are the several shell materials of the F series?
Material is: brass plated pearl chromium, brass plated black chromium, brass plated nickel plating, stainless steel, can be selected according to the use of the environment
32
How many insulators are made for the F series?Which kind of insulation works better?
Regular PPS, 1F4-core PEEK, coaxial PTFE
33
What's the difference between the F series is waterproof and not waterproof?
Line clip structure is not the same, waterproof increased the shielding pressure ring and sealing pad.
34
What is the opening size of the K series?
0K-M14*1.0,1K-M16*1.0,2K-M20*1.0,3K-M24*1.0
35
What is the K series waterproof rating
Waterproof grade is: IP66-IP68.It can work normally for 2 meters and 24 hours underwater.
36
Is the K series fully sealed?
No, our connector design is sealed inside.
37
What are the core numbers in the K series?
Refer to B series
38
Does the K series have a bent PCB connector?
The Z3 and Z13 plates are fixed in front of the socket can be bent to the PCB plate.
39
What is the diameter of the K series plug fitting cable?
0K max. 5.0,1K 7.0,2K 9.0 and 3K 11.0
40
What material is used for the K series?
The shell is brass-chrome-plated, and the inner cover is brass-nickel-plated.Needle core: brass gold-plated, 0.2 m thick
41
What glue is used at the rear of the K series socket?
It is the epoxy resin AB glue, which can be welded at 250° temperature, and the welding time is controlled at 3 to 5 seconds, in case the temperature is too long to affect the air tightness of the glue.
42
What does the K Series plug look like?
Conventional circle appearance, diamond appearance, special square appearance.
43
Can K series connectors be used at 150° heat?
Yes, the normal operating temperature range of our connector is: -40°~ + 200°
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1
Does the K series have an elbow?

At present, there are 0K, 1K, and other specifications can be required to do.

2
What kind of locking method does the w series connector use?

thread locking

3
Why can W series connectors work under 300 meters of water?

The W series connector adopts a special thread locking connection method. It is designed with triple seals inside and outside. The outer large sealing ring is designed as the first weight. Tighten the sealing ring to squeeze the sealing ring to achieve a waterproof and anti-fouling sealing effect. The head of the plug is designed with double sealing rings as the second and third weights. After the headers are inserted into each other, the sealing ring and the inner wall of the socket are evenly squeezed to achieve a sealing effect to prevent water. In addition, the tail of the plug is also designed with a gasket for sealing when it is welded and assembled with the cable, and the internal glue is filled and sealed after injection molding.

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1
What is a triaxial?
The pin core is coaxial, the gold-plated grounding piece is coaxial, and the shell is coaxial.
2
How to distinguish coaxial models?
The diameter of the needle core corresponding to each code is different, and which coaxial type can be judged according to the diameter of the needle core
3
What are the coaxial and triaxial impedances?
Except 1S 275 and 2S 675 which are 75 Ohm, the rest of the coaxial is 50ohm
4
What cables are coaxial connectors generally compatible with?
Coaxial connectors are mostly used on coaxial cables, such as RG174, RG58, RG59, RG196, RG316, and are connected with RF connectors such as BNC, microdot, subvis and UHF, and are mostly used in the testing industry. For impedances up to 75ohm, 75ohm connectors and cables are required.
5
What is the maximum withstand voltage of the coaxial series
The voltage that the coaxial connector can withstand is larger than that of the general multi-core connector, and the 1S405 can withstand up to 10KV.
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1
Can it be customized?
Can be customized, what is the approximate quantity required, whether there are physical samples or drawings, we have our own R&D team, which can be customized according to your needs.
2
What is the MOQ for customized products?
Our company's general custom product MOQ is 200. If the quantity is too small, the charge will be more expensive.
3
I only need dozens of customized products in the early stage. Can I make them?
If your customized products are close to our existing products, we can also make dozens of them, but the cost is higher.
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1
Do you have any quality inspections on your shipments?
During the production process of our products, employees will conduct self-inspection, quality IPQC inspection and random inspection. After each process is completed, 100% inspection by the quality inspector of the production department. Finally, the finished product is shipped and the quality department OQC conducts a 100% full inspection, a total of 4 Road inspection.
2
There is a quality problem, can I return it?
Non-human reasons, free replacement processing, we are a factory, the products have passed various certifications, the factory operates in accordance with the national military standard quality management system, has been operating for more than ten years, and has served thousands of customers. There are few quality problems. There are inspections in the production process, and special personnel are responsible for full inspections to ensure product quality. Once there is a quality problem, we will respond actively within 24 hours, solve it as quickly as possible, reissue or rework.
3
What quality system certifications does the company's products have?
ISO9001:2015, National Military Standard GJB9001C-2017,ISO13485, IATF16949
4
You have received the goods from your family, and some products are found to be defective during the use of the production line. Have you not tested the products at the factory? How did you send the defective products?
We are 100% fully inspected before leaving the factory. What are the specific reasons for the failure and how many are there? Can you take some photos and videos, we can preliminarily judge the cause of the problem. If something goes wrong, we will solve it 100% because we are a responsible company.
5
Are your connectors environmentally friendly?
Yes, compliant with ROHS2.0 standard
6
Is the product quality guaranteed? What if there is a quality problem?
We are the source factory, strength, testing, product problems are 100% responsible
7
Has the company's products been tested for quality, which are those?
Third-party testing: SGS, ROHS, some military connectors are tested by the national designated laboratory
Internal testing: We have our own laboratory, which can perform salt spray test, insertion force test, tensile force test, mechanical service life test, swing test, voltage test, wire continuity test, airtight waterproof test, high and low temperature test.
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1
Are samples free?
Due to the high price of the product, in principle, it is necessary to pay for the sample, and express delivery; I can apply to borrow a sample for your reference or test. If the product is satisfactory and can be used, then place an order to buy, if the quantity is not large, this A set of samples will be added to the contract, and if you buy more than 200 sets of the following order, it will be sent to you for free. If the sample does not meet your requirements, then you can return it to us.
2
Can connector, cable sample charge be refunded if order is placed?
Most connector, cable sample fees are refundable if the order is confirmed. Please be assured that MOCO connector always provides you with the greatest benefits. Please contact our Customer Service Department to request a sample of the product and then consult the sample price.
3
Is there free connector, cable sample provided?
MOCO connector provides every customer with a sample for your reference. It utilizes the same raw materials, goes through the same manufacturing craftsmanship, and the same technologies as the original product. Having gone through the same quality check process, the sample is confirmed to have the same characteristics as well. It is as valuable as the original product. We highly treasure your requirements and do our endeavor to fulfill your wish. If you have needs for a sample, please contact us first for detailed communication.
4
How long will it take if I want connector, cable sample?
The time may vary depending on the actual situation. Give us your requirements on the connector, cable sample first as detailedly as possible. If the sample you want is in stock now, we will deliver it in sequence and promise that you will receive it within several days. However, if you have special requirements such as size adjustment and color change, it means that we need to manufacture a new sample. It will take a longer time because we may need to perform the procedures of raw materials purchase, raw materials processing, designing, manufacturing, and quality checking. Please contact us first for further information.
5
Who to pay the freight of connector, cable sample?
Generally, the sample of connector, cable is provided by MOCO connector without the exemption from freight fee. Taking the distance between export destinations and the port and other overhead expenses into account, the cost of delivering the sample may be higher than the unit price of the sample itself. From delivering the sample out of the factory to customers' hands, the whole manufacturing process can be completed requiring the combined efforts of a great number of people including warehousemen, shippers, and after-sales service staff. The cost of manpower is necessary.
6
How can I get connector, cable sample?
If you have an interest in our product and intend to try it, the first you need to do is to deliver your requirements to us. Just fill in the form at the bottom of our official website, or contact us through E-mail or phone call directly, please be specific about your needs, and then we would love to fulfill your wish to manufacture and deliver the exact connector, cable sample as you wish. If we have the product in stock, we will send it to your detailed consignee address as soon as possible.
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1
What is the payment method? Can it be settled monthly?
The company's policy stipulates that the monthly payment must be continuously placed over 50,000 yuan before applying for monthly settlement. The first 3 orders of new customers are paid on delivery, and cash on delivery can be applied for more than 3 cooperations. If the cooperation is successful, you can apply for monthly settlement.
Bank transfer and credit insurance are preferred, followed by Western Union and paypal. In case of distress, credit insurance and DBS are used.
2
Can I issue an invoice? The amount is small and I need to issue an invoice
13% VAT special invoices and ordinary invoices can be issued. If the amount is small, general invoices can be issued as much as possible. If special tickets are required, they can be issued cumulatively.
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1
Does MOCO connector provide OEM service?
Yes, we do. With the fast expansion of the company, MOCO connector has developed several businesses and service ranges including OEM service to satisfy the growing needs of customers throughout the whole world. Based on customers' needs, we are required to manufacture the products only and don't need to design or develop new products. We are equipped with advanced facilities that ensure the high precision and perfect fit for each part. Several production lines are installed to ensure the high-efficiency production process, which ensures that any order, no matter how many the order quantity is, can be completed on time.
2
How about the OEM service flow?
Compared to ODM, OEM customization has a shorter process. As an independent OEM service provider, MOCO connector promises a smooth OEM service offering process. It begins with detailed and thorough communication between both parties, in which the needs for the products should all be confirmed. After that, the sample will be delivered to customers for confirmation. Then, based on the needs, the project will be formulated reasonably for offering the greatest interests to customers. The whole process can be very cost-saving due to our familiarity and expertise with the products.
3
How long it will take for OEM processing?
Throughout the whole OEM service process from preliminary communication with customers, sample making, manufacturing in large quantity, packing, to delivering, it takes a certain period of time to complete. At MOCO connector, we have newly updated machines and installed advanced full-automation production lines, all of which ensure the fast and safe manufacturing process while guaranteeing the product quality as well. Besides, we are supported by a wealth of excellent and professional teams who give us the competitive edges in service and a high on-time delivery rate over others.
4
Does MOCO connector provide ODM service?
Yes. MOCO connector is proud of being a professional ODM service provider. We are staffed with bold and innovative designers including web designers, and graphic designers. They are proficient in different types of graphics software including Adobe Illustrator and Photoshop. It is their creative design works that contribute to our competitiveness in product appearance. In most cases, they are active in putting forward their suggestions on the design of the ODM products. In addition, we are equipped with advanced machines and have mastered updated technologies to achieve a high-precision manufacturing process.
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1
Can connector, cable be customized?
Yes, MOCO connector can provide customized service regarding our product - connector, cable. In the world of unified products or services, customers have started to look for something different - the products have unique designs, shapes, colors, and so on, so as to enhance their brand awareness. We want your products to be the best and the most unique they can be. Combining the best ideas of our product designers and the best skills of our engineers, we keep your products at the optimum level and make you satisfied.
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1
How long is delivery time of connector, cable?
The delivery time of your connector, cable varies depending on your location and the designated shipping method. Typically, the delivery time is the time we get the order till the time goods are ready for delivery. From our perspective, in the process of raw materials preparing, manufacturing, quality checking, etc. there may be changes in the production schedule. Sometimes the delivery time may be shortened or extended. For example, when procuring the raw materials, if we have most of the required raw materials in stock, it may cost us less time to purchase the materials, which may shorten our delivery time.
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How about connector, cable after-sales service?
Customer aftercare is important for any business, especially for those small- and mid- businesses where every client counts. MOCO connector is one of those businesses. We provide a wide range of top-quality after-sales services and help customers get the most out of your connector, cable. The services cover design, installation, and other types of after-sales service, all of which are supported by our after-sales service team. It is made up of several experienced staff who are proficient at communicating in English, have a deep understanding of the internal structure of our products, and are patient enough.
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1
Does MOCO connector have forwarder?
MOCO connector believes that the success of the international business is heavily dependent on choosing the right freight forwarder. We're lucky to have got reliable forwarder partners working with us for years. They are professional. Rich experience in the industry allows them to deal with shipping issues like dockworker strikes, port shutdowns, cargo reroutes, and customs. They are all-powerful. They usually provide a full range of services including tracking inland transportation, preparation of shipping and export documents, and negotiating freight charges. Thanks to their help, your goods can be delivered to their destination smoothly.
2
How can I track my connector, cable?
Once your connector, cable has been shipped out of our factory, you'll receive a tracking number given by the logistics companies to us. You can use the number to follow your package. We promise on-time delivery to every customer though sometimes holidays or severe weather conditions may happen. We do our best to guarantee that your goods will be delivered to you in a fast and safe way. We recommend you to keep a close eye on your order's tracking number. If you're having trouble with your tracking information, please don't hesitate to reach out to our Customer Service Center.
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1
What are advantages regarding connector, cable pricing?
MOCO connector adopts a cost-based pricing strategy to fix the price of the connector, cable. We take only the cost of the sum of the products' parts, manufacturing cost, overhead expenses, and other necessary costs into serious consideration when pricing the product. Also, by streamlining the production process and improving production technology, we endeavor to cut down the production cost without sacrificing the product quality. Reflecting on the most common and well-known pricing framework in existence, our cost-based price strategy gives customers the most preferential price and the greatest benefits.
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1
Why should I turn to MOCO connector?
Put simply, MOCO connector has several advantages worth people's attention and favor. The first is about product properties. Having gone through multiple physical and chemical tests, the raw materials used to make the products are perfectly combined with each other, enabling the finished products to present the greatest effects. Our products feature reliability, stability, and safety, and also are certified under many international authorities. Then is about brand pricing. We price the products reasonably and scientifically, which can totally help us retain old customers and attract new customers.
2
How many MOCO connector connector, cable are sold per year?
MOCO connector connector, cable is sold in an increasing number year by year. As we are always devoted to the quality guarantee in terms of product manufacturing and service providing, we have accumulated a large amount of customer base, some of whom are recommended by our existing customers. These customers give their full support and trust in us, and they maintain close relationships with us all the time. Half of our annual sales volumes should be attributed to them. Additionally, through online channels like promoting products on social media and promotional activities, our excellent sales team also brings us increased sales.
3
Does MOCO connector enjoy high popularity?
Yes. MOCO connector is a brand that is highly recognized for its quality guarantee in service and product. The branded products are processed by high-precision machines and have gone through multiple standard tests. Thanks to their superior performance, our customers speak highly of them and give our brand high praise. Moreover, the products come with considerate service which is provided throughout the whole cooperation process. The service features high responsiveness and superior efficiency. Our brand has become more and more popular.
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 Shenzhen MOCO Interconnect Co., Ltd. 

Become a world-class electrical connector supplier & manufacturer, MOCO Connectors providing reliable and convenient connection system solutions for global customers

If you have any question, please contact MOCO connectors.

TEL: +86 -134 1096 6347

WhatsApp: 86-13686431391

EMAIL: eric@mocosz.com


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